Privacy Policy

Who we are

Bristol Boiler Installation is a lead generation website. It does not carry out boiler or heating work itself. Your enquiry is passed to a local installer covering your area, who contacts you directly about the job.

The company responsible for your data, with its registration details, will be named on this page before the form accepts enquiries. Until then the form does not collect or store anything.

What we collect

From the enquiry form: your name, email address, telephone number, postcode and the message you write. Alongside it, the page you sent it from, the page you arrived on, the website that referred you and any campaign details in the link you followed.

Cloudflare Turnstile runs a security check on the form to stop automated submissions, using the technical data that check needs. This website sets no analytics or advertising cookies, so there is no consent banner.

Why we use it, and the lawful basis

To answer your enquiry and arrange a quote, which are steps taken at your request before any contract. To pass the enquiry to a suitable local installer so they can contact you about the work, which is what the form is for.

To keep the form working and free of spam, which is a legitimate interest in keeping the service secure.

Who receives it

The installer your enquiry is passed to, so they can contact you. Cloudflare, which hosts this website, runs the security check and stores the enquiry record.

Your details are not added to marketing lists or shared beyond the installer handling your enquiry and the hosting provider.

How long we keep it

Enquiry records are kept for 24 months, then the personal details in them are deleted. Submissions identified as spam are kept for 90 days, and part-completed entries for 30 days.

Your rights

You can ask for a copy of the personal details held about you, ask for them to be corrected or deleted, ask us to limit how they are used, object to their use, or ask for them in a portable form.

Use the form on the contact page and say that it is a data request.

Complaints

Please raise any concern with us first through the contact page. If you are not satisfied, you can complain to the Information Commissioner at ico.org.uk.

International transfers and changes

Cloudflare runs a global network, and data may be processed outside the United Kingdom under its transfer safeguards.

If this policy changes, the new version replaces this one on this page.