Complaints Procedure

How to complain

Use the form on the contact page and start your message with the word complaint. Say which page or enquiry it is about and what went wrong.

What happens next

Your complaint is read and recorded, and we reply using the contact details you give us.

Complaints about the work

Bristol Boiler Installation does not carry out boiler or heating work itself. Your enquiry is passed to a local installer covering your area, who contacts you directly about the job.

A complaint about workmanship, price, timing or conduct belongs with the installer who did the work and holds the contract with you. Raise it with them first, in writing.

A concern about gas safety can be reported to the Gas Safe Register. If you smell gas, call the National Gas Emergency Service on 0800 111 999.

Records

Complaint details are handled like any other enquiry. The privacy policy explains what is kept, who sees it and for how long.